Updated: November 30th, 2022
Sterimed's commitment to privacy
This site is operated by Sterimed in the country for which the content of this site is intended.
A list of the countries for which the content of this site is intended can be found on the following page:
If you are accessing a page of the Site that is intended for a European Economic Area (EEA) or United Kingdom (UK) country, the identity and contact details of the EEA or UK company operating the Site in that EEA or UK country are shown on the relevant country page. (For some countries this may be a Sterimed company in another country).
Personal Information" is data that, either alone or in combination with other information made available to us, personally identifies, links to and describes you, and can or may be associated with you, directly or indirectly.
Examples of Personal Information include: your name, contact information, payment card information, job applications, information you provide when you create an account or personal profile on one of our Sites, information about the pages you have visited and your navigation of our Sites.
Your consent and other legal basis for using your Personal Information
WHERE PERMITTED BY APPLICABLE LAW, SUCH AS IN THE EEA, THE UNITED KINGDOM OR ELSEWHERE, YOU MAY ALSO WITHDRAW YOUR CONSENT AT ANY TIME BY CONTACTING US.
PLEASE NOTE THAT IF YOU WITHDRAW YOUR CONSENT, WE MAY STILL BE REQUIRED OR PERMITTED BY LAW TO COLLECT, USE AND DISCLOSE ALL OR PART OF YOUR PERSONAL INFORMATION.
What types of Personal Information do we collect through our Sites?
Information you provide.
We collect Personal Information that you knowingly provide to us (using your mouse and keyboard) when using our Sites. This information depends on how you use our Sites. For example, if you sign up to receive messages from us, we will collect information such as your email address and any related information you provide. If you contact us using the "Contact Us" link, we will collect the information you provide by filling out the contact form.
In general, our Sites distinguish between information that we need to provide you with a particular product or service or to respond to your request ("required fields") and information that, while useful, is optional in relation to that particular product or service or your request. Please note that if you do not fill in the Required Fields, we will not be able to provide you with the requested product or service or respond to your request.
We may sometimes supplement the information you provide with information from business partners, social networks or other sources. For example, we may obtain additional information to validate your address or information about your business. Information you provide to us through other Sterimed Sites, digital apps or through other means may supplement the information we have about you. For example, if you are a Sterimed customer, we may supplement the information you provide to us online with information you provide to us in the course of your business relationship with Sterimed.
Information received by us via your browser.
We collect information that is sent to us automatically by your web browser. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your web browser, the date and time of your visit, and the pages you have viewed. The term "IP address" refers to the number automatically assigned to your computer when you connect to the Internet. It is used to identify the "location" of your computer on the Internet so that the information you request can be sent to you. If you are using a dial-up connection or a connection that assigns dynamic IP addresses, your computer will be assigned a new IP address each time you connect to the Internet. However, if your computer is constantly connected to the Internet using a static IP address, the IP address assigned to your computer will remain the same each time your computer is used. Although it does not identify you by name, we consider your IP address to be part of your Personal Information.
However, please be aware that when you (or anyone using your email address) respond to any of our emails, for example, by opening an email, downloading images or clicking on a link in a newsletter, your browser will inform us. We use this information for marketing purposes. In addition, we examine server logs (containing the IP address of visitors) for security and fraud prevention purposes. In the event of suspected criminal activity, we may share our server logs and Personal Information collected through this Site with the appropriate authorities, who may use this information to trace and identify individuals.
Device and Location Information.
For users of digital apps, we may also collect information about the device used to download the app, including, where applicable, unique device identifiers, operating system or mobile network information for system administration purposes. We may also automatically collect and store certain information in our server logs to better understand how people use the app, for system administration purposes and to ensure that we provide a good user experience and customer service.
This type of information includes details of when you use the app, how you use it and which parts of the app you use and access, and when you leave the app pages, as well as the date and time.
Cookies and Similar Technologies.
A cookie is a small file sent by a Site or digital app and stored on a user's computer that allows the Site or digital app to collect information about you and your preferences. We use "cookies" and other web technologies in several ways. For example, we may use these technologies for any of the following purposes:
- to collect information about how visitors use our Sites (what pages they visited, what links they used, how long they spent on each page);
- to fulfill the functionality needs of our Sites, for example, to save you from having to re-enter information that is already in our database or to remember settings that you selected during a previous visit to one of our Sites;
- to personalise your use of our Sites;
- allow third parties (e.g. social networking sites) to build online "audiences" from its users who are already Sterimed customers or who share characteristics with Sterimed customers, provided that such third parties always respect your privacy settings;
- to "recognise" you as a user who has previously visited a Sterimed Site or interacted with Sterimed online, so that we can provide you with relevant advertisements when you browse elsewhere online, including on third party Sites; and
- to measure the success of our online or email advertising. For example, if you interact with an advertisement served by a third party on our behalf, we may receive non-personally identifiable information, such as demographic information or general information about your interests.
Where required by applicable law, for example in the EEA, UK or elsewhere, we will obtain your consent before using your data. In these cases, you can withdraw your consent at any time.
The cookies we use can be classified into two categories:
- "Session cookies" which are allocated to your computer for the duration of your visit to our Sites and will be automatically deleted from your computer when you close your browser.
- "Persistent cookies" which expire after a reasonable time or are retained until the user deletes them.
Some of these uses may involve the use of "third party cookies", i.e., cookies set by software used by third parties, for example, to perform statistical analysis of page use, page interactions and site navigation, or for online advertising purposes through an online advertising provider. Third party cookies may collect information about your online activities over time and across different Sites after you visit one of our sites.
In general, we do not use the information collected through these web technologies to identify you by name. However, if you have registered as a user, we may associate information obtained through web technologies with information that identifies you personally.
For more information on how to do this, please refer to the "Help" section of your browser or visit http://www.allaboutcookies.org.
Although you are not required to accept our cookies to view any of our Sites, by setting your browser to reject cookies, you will not be able to take full advantage of all the features of our Sites.
How does Sterimed use your Personal Information?
In general, we use Personal Information collected through our Sites for one of the following purposes
- to provide you with the products, information and services you request
- for security and fraud prevention purposes;
- to provide you with efficient customer service;
- to provide you with a personalized experience on our Sites;
- to display personalised advertising when you visit our Sites or a third party Site;
- contact you with special offers and other information that may be of interest to you;
- send you information and notices regarding your use of our Sites;
- invite you to participate in surveys and send us feedback;
- better understand your needs and interests;
- improve the content, functionality and use of our Sites;
- to improve our products and services;
- to improve our marketing and promotional techniques; and
- for any purpose set out in a Privacy Notice or other agreement between Sterimed and you.
To whom do we disclose your Personal Information?
We may share the Personal Information we collect through our Sites with any of the following:
Our service providers.
We share personal information in our possession with companies and organisations (including Sterimed's subsidiaries and other controlled entities) that act as service providers to us, such as companies that support the Site or the digital app, or that provide us with online advertising services.
Sterimed may decide, for strategic or other reasons, to sell, buy, merge or restructure one or more of its businesses. Such a transaction may involve the disclosure of Personal Information to potential buyers.
Your Personal Information may be transferred to a company that acquires Sterimed securities or assets or any of our divisions, for example, in connection with a sale, merger, reorganisation or liquidation.
Compliance with laws and protection of our rights and those of third parties.
We may disclose Personal Information when we believe, in good faith, that such disclosure is appropriate and in compliance with the law or a court order or subpoena.
We may disclose Personal Information to investigate or prevent a crime, such as fraud or identity theft, to enforce the terms of the Online Agreement or other agreements, or to protect our own rights and property, or the rights and property and safety of our users or others.
Sharing as defined in a Privacy Notice.
Sharing as defined in an electronic agreement.
We reserve the right to disclose your Personal Information as set forth in any electronic agreement you have entered into.
In some cases, you have different options available to you and can choose how we collect, use and disclose your Personal Information. If this is the case, we ask you to indicate your choice at the time we collect your Personal Information. If you have created a personal account or profile on one of our Sites, you will be able to change some or all of the choices you have made regarding your privacy by editing your account or profile settings at any time.
How do you access, update or correct your Personal Information?
If you have created a personal account or profile on one of our Sites, you will be able to access and update some or all of your Personal Information in your account or profile settings. However, in most cases, you will need our assistance. If you wish to access, update or correct your Personal Information, please contact us. We will respond to you within a reasonable period of time as determined by applicable law.
We may ask you for additional information to verify your identity.
In most cases, we will give you the opportunity to access your Personal Information and to correct or delete any inaccurate information. However, we may restrict or deny your request if permitted or required by law, or if we have been unable to verify your identity.
In certain circumstances, you have the right to request the deletion of your Personal Information or restrictions on its use, to object to its use, to receive it in a portable format or to pass it on to another organisation. You may also ask us to stop sending you marketing messages. If you wish to exercise these rights, please contact us using the details below.
Where permitted by applicable law, such as in the EEA, UK or elsewhere, you may lodge a complaint with a data protection authority if you believe that we have processed your Personal Information unlawfully or in breach of your rights.
How long do we keep your Personal Information?
We may retain your Personal Information for as long as is necessary for the performance of our business, and in particular to protect us in the event of legal proceedings. At the end of this period, your Personal Information will be deleted or, in some cases, anonymised. If you subsequently withdraw your consent and we have no other legal basis to continue processing your Personal Information, we will delete it.
We take all reasonable steps to protect the confidentiality, integrity and security of your Personal Information. However, we cannot guarantee the security of your Personal Information. For this reason, we encourage users to take every precaution to protect their Personal Information when using the Internet.
Links to other Sterimed Digital Sites and Apps
Links to third party sites
Privacy of minors
Our Sites are not intended for children under the age of fourteen (14). We do not use our Sites to obtain Personal Information from children under the age of fourteen (14), or under the minimum age required under applicable local law, except as permitted by applicable law.
If you reside in California, we are required to provide you with additional information about how we use and disclose your information, and you may have additional rights regarding Sterimed's use of your information. We have included this California-specific information below.
In accordance with the "What types of Personal Information do we collect through our Sites?" section above, we collect certain specific categories of information about individuals that are considered "Personal Information" in California. As explained above, we may collect this Personal Information from you and other third parties. We collect, share and disclose Personal Information for the business purposes described in the "How does Sterimed use your Personal Information" and "To whom do we disclose your Personal Information" sections above.
We do not knowingly share Personal Information of users under the age of 16 in a manner that constitutes a "sale" under California law.
- Opting out of the sale of your information. If we sell your Personal Information to a third party, you have the right to request that it not be included in the data sale. This is called the right to opt-out of the sale of your Personal Information. To opt-out of the "sale" of your Personal Information as described in this section, please contact us.
- Exercise Other California Consumer Rights. If you wish to request the exercise of your other rights as described above with respect to your Personal Information, we will not discriminate against you by offering you different prices, products or services, or by providing you with a different level or quality of products or services, based solely on that request. If you have any questions, please see the "Contact Us" section below.
If you are a California consumer and wish to exercise your rights as described in this section, you may need to provide us with information such as your name and e-mail address so that we can verify your identity. We will not use the information you provide in exercising your rights for any purpose other than to verify your identity.
You also have the option of appointing an authorised agent to exercise your rights on your behalf. For authorized agents submitting claims on behalf of California residents: contact Sterimed as described below, attaching any evidence you have that you have been authorized by a California consumer to submit a claim on their behalf.
BY USING THIS SITE, YOU CONSENT TO THE COLLECTION, USE AND TRANSFER OF YOUR PERSONAL INFORMATION IN FRANCE OR ANY OTHER COUNTRY IN THE WORLD.
WHERE PERMITTED BY APPLICABLE LAW, SUCH AS IN THE EEA, THE UK OR ELSEWHERE, YOU MAY ALSO WITHDRAW YOUR CONSENT AT ANY TIME BY CONTACTING US. PLEASE NOTE THAT IF YOU WITHDRAW YOUR CONSENT, WE MAY STILL BE REQUIRED OR PERMITTED BY LAW TO COLLECT, USE AND DISCLOSE ALL OR PART OF YOUR PERSONAL INFORMATION.